Answered on: June 14, 2018

Client

К сожалению, при обработке Вашего бронирования возникла техническая проблема. Ваше бронирование не было завершено, и с Вашей платежной карты не были списаны средства. Пожалуйста, попробуйте еще раз или свяжитесь с нами для оказания помощи.

Agent

Do you speak English?

Client

Yes i cant pay i receive a “technical error’ message when I try and process my credit card , can you assist?

Agent

You may encounter a message after you have entered your credit card details and pressed BOOK NOW, ¨ technical error ¨ This can mean that the card you have used has not been validated/accepted. But often it can occur if you have been a long time in the booking process or have opened multiple browsers. Shut down all open browsers and clear the cache/history ( if you know how) and start again, preferably using a different browser. If after you have tried this is still does not work, try another card.